Delivery & returns
Everything about getting your order, and sending it back if it does not suit.
The short version
- Free standard UK delivery on orders over £25
- Order by 3pm on a weekday and we send it the same day. Parcels go out Monday to Friday, so weekend orders are sent on Monday
- Free returns: send most things back within 14 days
- Refunds reach you within 3 working days of us receiving your return
Delivery
| Option | How long | Cost |
|---|---|---|
| Standard tracked | 2 to 3 working days | Free over £25, otherwise [£3.99] |
| Express tracked | Next working day if ordered by 3pm | [£6.99] |
| Highlands, islands and Northern Ireland | 3 to 5 working days | [£X.XX] |
We deliver to UK addresses only for now. Everything comes in plain, plastic-free packaging that opens without tools. We email you when your parcel leaves and when it is out for delivery.
Returns in four steps
- 1Start your returnEmail us your order number, or start it from your account.
- 2Pack it upUse the original packaging if you can. We email you a free returns label.
- 3Drop it offAt any Post Office or parcel shop. Keep your receipt.
- 4Get your refundTo your original payment method, within 3 working days.
This matches your legal right to cancel an online order within 14 days of receiving it. If something arrives faulty, the time limit does not apply: we will always put it right.
Items we cannot take back once opened
For hygiene reasons, chewables, earplugs and underwear can only be returned if the seal is unbroken. If something arrives faulty, we will always put it right.
Still have a question?
Email us and a real person will reply within 1 working day.