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Write to us in whatever way suits you. A real person reads every message. You never need to phone.
Contact form
Use the form on this page
Best for questions about an order.
Opening hours
Monday to Saturday, 9am to 7pm
Messages sent outside these hours are answered the next working day.
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Frequently asked questions
When will my order arrive?
Standard tracked delivery takes 2 to 3 working days. Order by 3pm on a weekday and we send it the same day. Orders placed after 3pm are sent the next weekday. Parcels do not go out at weekends, so weekend orders are sent on Monday. We email you a tracking link as soon as your parcel leaves us.
How do I return something?
You have 14 days to send most things back, and returns are free. Email us your order number and we will send you a prepaid returns label. Our delivery and returns page has the full details.
Can I return a chewable or underwear?
For hygiene reasons, chewables, earplugs and underwear can only be returned if the seal is unbroken. If something arrives faulty, we will always put it right.
Do you ship outside the UK?
Not yet. We deliver to UK addresses only for now. If you would like us to ship to your country, email us and we will let you know when we can.
How do I choose the right weight?
Each weighted product page shows who each weight suits. Many people start with about 10% of their body weight. Weighted blankets are not suitable for babies, or for young children who cannot move them off by themselves.
Can I change or cancel my order?
Email us as soon as you can with your order number. If your parcel has not left us, we will change or cancel it. If it has, you can send it back when it arrives.